Terms & Conditions - Stir Rental
Welcome to Stir Rental! By accessing and using our services, you agree to comply with the terms and conditions outlined on this page. Our Terms & Conditions govern the use of our website and the rental of our vehicles, ensuring a clear and fair agreement between Stir Rental and our valued customers. Please read these terms carefully to understand your rights and responsibilities when renting with us. For any questions or further information, feel free to contact our customer support team.
All Rates Include
- Third Party Liability (TPL)
- VAT and taxes\
- Airport surcharge
- Breakdown assistance
- Road licensing fee
- Unlimited mileage
Rates do not include
Additional insurances – to be paid locally
Collision Damage Waiver (CDW) with excess- to be paid locally
Theft Waiver (TW) with excess- to be paid locally
Additional extras – to be paid locally
One way hire – to be paid locally
Cross border – to be paid locally
Young driver/senior driver surcharge – to be paid locally
Driver's requirement
The renter must hold a valid passport and European or International Driving License, issued at least one year before the rental. The vehicle will not be provided to renters without a European or International Driving License.
UK license holders need to present the photo card.
If driver’s License is not in the Roman alphabet (i.e. if it is in Arabic, Greek, Russian or Chinese) it is required to bring an International Driving Permit and is domestic license.
For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license (issued until 7 days prior to pick up).
When renting within the EU, customers from non-EU countries must also present an International Driving Permit along with their domestic license.
| DRIVER'S REQUIREMENT | Per Day |
|---|---|
| Young driver surcharge | 6 EUR |
| Senior driver surcharge | 6 EUR |
| Minimum age with surcharge | 21 |
| Minimum age with no surcharge | 25 |
| Maximum age with no surcharge | 73 |
| Maximum age with surcharge | 99 |
| Minimum rental day | 1 |
| Maximum rental day | 45 |
Mileage policy
| MILEAGE POLICY | Yes | NO |
|---|---|---|
| Kilometer | Yes | |
| Mileage | No | |
| Unlimited | Yes | |
| Limitation per day | - | |
| Limitation per rental | - | |
| Cost of additional km | - | |
| Policy in case of cross border | Same |
Fuel Policy
The vehicle will be provided with fuel and all customers are required to return the car with the same amount of fuel.
Failure to return the vehicle with the same amount of fuel will attract the following charges See Terms and Conditions – Fuel policy
An administration fee will apply. No refund for unused fuel will be due.
| FUEL POLICY | Per Litre |
|---|---|
| Charge for missing petrol | 2.50 EUR |
| Charge for missing diesel | 2.50 EUR |
| Administration fee | 20 EUR |
| Refueling mistake | 500 EUR + 3 days rental |
Third Party Liability (TPL)
| Third Party Liability is included in the rates. | |
|---|---|
| Maximum amount of coverage for physical damages | 80,000 EUR |
| Maximum amount of coverage for property damages | 80,000 EUR |
Collision Damage Waiver (CDW)
Collision Damage Waiver is included in the rates.
Police reports are mandatory in the event of an accident, in order to satisfy the insurance company requirements for coverage qualification
Damage by weather conditions due to customer’s negligence is not covered by the insurance and the renter will be responsible for all damage and associated costs.
There is an excess that applies in the event of damage, see Fleet and Insurance.
Theft Protection (TP)
Theft Protection is not included in the rates.
Renter must present the key to the insurance company to qualify for coverage, otherwise the insurance will be invalidated and the renter will be liable for the full amount due to the loss of vehicle
In the event of any damage to the vehicle for theft reasons, the insurance does not cover the renter. There is an excess that applies in the event of theft, see Fleet and Insurance
Full Damage Waiver (FDW)
The Full Damage Waiver option reduces the excess amount to zero. Customers are still required to leave a deposit. See Fleet and Insurance
A pre-authorized deposit amount may be required on FDW insurance, as deposit for the uninsured parts of the vehicle
Full Damage Waiver insurance will be voided if the customer is found to have been driving under the influence of alcohol, drugs, or using the car for transportation of illegal materials.
Local Taxes
20% Included in the rates
Roadside assistance
Roadside assistance is included in the rate. Please call the number on your rental agreement if you need assistance. Alternatively, Stir Rental’s central customer service team will be able to offer assistance.
In case that breakdown assistance is required (the customer cannot turn on the lights, doesn’t know how to start the engine, does not know how to use the gear box, battery dead because the customer forgot the lights on etc.) will be considered as a negligence and will be charged 1,20 EUR/km.
The car rental company will charge you depending on the car group that you have booked about the driving off road from 150 to 300 EUR
General Insurance conditions
Glasses and mirrors are not covered.
Tires and wheels are not covered.
Interior damages are not covered if caused by customer’s negligence
Damage to tires, tire rims, all glasses, clutch, vehicle interior, flat tires, vehicle underside are not included.
Engine damage and oil /gasoline pump damage due to incorrect fueling are not covered by the insurance. Negligent damage to the clutch kit, (manual or automatic), damages on the gear box etc…are not covered by the insurance.
Company reserves the right to invalidate the acquired insurance coverage if:
Gross negligence on behalf of the customer is determined
The customer drives the vehicle off road.
The customer is found to be driving under the influence of drugs, alcohol or any other controlled substance.
The vehicle is found to have been driven by unauthorized person.
If the car’s bodywork gets damaged, you’re covered by the Collision Damage Waiver (Terms apply) This means that the most you’ll pay towards repairs is the damage excess. (Terms apply)
US Source rates
Not available
Payment Methods
| Accepted for payment | ||
|---|---|---|
| Credit card (Visa/Mastercard) | Yes | |
| Debit card (Visa/Mastercard) | Yes | |
| American Express | Yes | |
| Maestro | Yes | |
| Electron | No | |
| Dinners | No | |
| Cash | Yes | |
| Non embossed card | No | |
| Prepaid card | Yes | |
| Chinese Union pay credit card | No | |
| Accepted for deposit | ||
|---|---|---|
| Credit card (Visa/Mastercard) | Yes | |
| Debit card (Visa/Mastercard) | Yes | |
| American Express | Yes | |
| Maestro | Yes | |
| Electron | No | |
The main driver needs to provide a card under his name to pickup the car. Failure to comply with the mandatory requirements to rent, will result in the cancellation of the reservation at the desk, with no refund due.
A deposit amount in the form of a pre-authorization on a credit is required for the excess amount of the vehicle
If the driver is unable to provide sufficient means for pre-authorization deposit, then the purchase of additional insurances may be mandatory to reduce the excess on the vehicle to zero.
If the excess is not reduced to zero, a pre-authorization deposit will be required for the reduced excess amount
The pre-authorized deposit will be blocked for the duration of the hire and automatically released at the end of it.
Dependent on the chosen bank, customers may experience a delay in seeing the pre-authorized funds show as cleared.
Extras
All extras are on request and depends on availability at the time of pick-up
| EXTRAS | Per day | Max per rental | Loss or replacement |
|---|---|---|---|
| Additional driver | 5 EUR | 60 EUR | - |
| Baby seat | 5 EUR | 50 EUR | 70 EUR |
| Child seat | 5 EUR | 50 EUR | 70 EUR |
| Booster seat | 5 EUR | 50 EUR | 70 EUR |
| Navigation system | 8 EUR | 70 EUR | 200 EUR |
| Wi-Fi* Within Albania only | 5 EUR | 60 EUR | 100 EUR |
| Snow chains | 2 EUR | - | 40 EUR |
| Ski equipment | 20 EUR | - | - |
| Winter tyres | - | - | - |
| PRIORITY PU | 5 EURO DAY | 30 EURO PER RENTAL | - |
Cross border
Customers may cross the border only to the authorized countries, this service is provided On Request only
In the event customers cross the border to a non-authorized country, a fine will apply and the insurance will also be invalidated
Please check the applicable mileage policy for cross border travel, found under the mileage policy section
| CROSS BORDER | Per day | Per rental | Max per rental |
|---|---|---|---|
| Cross Border | 45 EUR | ||
| List of countries not allowed | Montenegro,Serbia ,Kosovo ,Bosnia and Herzegovina , Croatia ,Austria , Belgium , Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece , Hungary , Ireland , Italy , Latvia , Lithuania , Luxembourg , Malta, Holland , Poland , Portugal , Romania , Slovakia , Slovenia , Spain , Sweden , United Kingdom | ||
| List of countries allowed | All others | ||
| Penalty fee | 150 EUR | ||
| Additional notes | |||
One way
One way hire are strictly on request
Any requests must be sent by email in advance of the hire start date to Stir Rental’s central reservations team
A confirmation should be expected within 24 hours of the request.
Any appliable fees related to the One- way hire will be due locally when the customer is picking up the vehicle.
Vehicles are not permitted to travel on ferries or to any island locations without pre-approval from Stir Rental Albania
| FROM/TO | Tirana Downtown | Tirana Airport | Durres | Shkodra | Vlora | Saranda |
|---|---|---|---|---|---|---|
| Tirana Downtown | - | 20 EUR | 50 EUR | 88 EUR | 125 EUR | 125 EUR |
| Tirana Airport | 20 EUR | - | 50 EUR | 88 EUR | 124 EUR | 125 EUR |
| Durres | 50 EUR | 50 EUR | - | 72 EUR | 70 EUR | 110 EUR |
| Shkodra | 88 EUR | 88 EUR | 72 EUR | - | 140 EUR | 200 EUR |
| Vlora | 125 EUR | 125 EUR | 72 EUR | 140 EUR | - | 100 EUR |
| Saranda | 140 EUR | 140 EUR | 110 EUR | 200 EUR | 100 EUR | - |
For all non-mentioned destinations, the charges that apply are: 0-200 km charge of 0.8 EUR/km, 201 -500 km charge of 0.6 EUR/km, 501+km charge of 0.45 EUR/km
International one-way hire.
Any requests must be sent by email in advance of the hire start date to RCA’s central reservations team
A confirmation should be expected within 24 hours of the request.
Any appliable fees related to the One- way hire will be due locally when the customer is picking up the vehicle.
| FROM/TO | Podgorica | Skopje | Pristina | Ohrid | Tivat |
|---|---|---|---|---|---|
| Tirana | 140 EUR | 220 EUR | 200 EUR | 120 EUR | 160 EUR |
| Durres | 140 EUR | 220 EUR | 200 EUR | 120 EUR | 160 EUR |
| Shkodra | 60 EUR | 200 EUR | 210 EUR | 190 EUR | 80 EUR |
| Saranda | 270 EUR | 270 EUR | 270 EUR | 240 EUR | 320 EUR |
| Vlora | 220 EUR | 270 EUR | 260 EUR | 180 EUR | 160 EUR |
Out of hours
Reservations that fall outside of the location’ stated opening hours are treated as On Request and will attract an additional charge.
The fees shown below may also apply to any reservation made for a pick up or drop off during national holidays dates.
| Cost | Per Event |
|---|---|
| Out of Hours | 30 EUR |
Delivery/collection
| DELIVERY/COLLECTION | Per Event |
|---|---|
| Tirana | Free of charge within 5 km |
| Durres Port | Free of charge within 5 km |
| Vlora Port | Free of charge within 5 km |
| Hotels in Tirana | Free of charge within 5 km from city centre |
| All non-mentioned | 1.2 EUR/km |
Early return/Unused rental days (Grace period)
If the customer decides to terminate the hire contract in advance of the agreed return date, no refund for unused rental days will be due.
Vehicle conditions
Vehicle must be returned, normal wear and tear expected in the same condition as when rented.
If the exterior or interior damage of the vehicle is a consequence of negligence or due to being under the influence of drugs and alcohol, the renter will be liable for the total value of the damage, regardless the excess amount stated.
In the event that the renter is not satisfied with the vehicle condition, they must inform the station immediately.
Smoking policy
It is strictly prohibited to smoke in any of our vehicles
| SMOKING POLICY | PER EVENT |
|---|---|
| Penalty fee | 120 EUR |
Valeting fee
The renter must return the vehicle in the same condition as it was in when it was received.
If the vehicle requires more than the standard basic cleaning, the renter may be subject to an additional deep cleaning fee (This is applicable when a vehicle is returned in an unacceptable condition. Photographic evidence shall be provided as proof to uphold the charge).
| VALETING FEE | PER EVENT |
|---|---|
| Cleaning fee | 100 EUR |
Lost keys
In the event of loss of keys, documents or plates, fees will be applied, in accordance to the amount communicated by the official car dealership, along with the cost of the delivery and an administrative fee
| LOST KEYS | Per Event |
|---|---|
| Administration fee | 200 EUR |
| Loss or badly damaged keys | 250-450 EUR |
Administration fee
In case of accidents, tickets, fines and/or police removal of the vehicle’s license plate, the customer will be charged an administration fee that applies per event.
| Administration fee | Per Event |
|---|---|
| Tickets/fine | 10 EUR |
| Damage | 50 EUR |
| Police removal of the vehicle’s license plate | 7 days rental + 200 EUR cost of replacement |
Cancellation Policy
What is the cancellation policy for fully prepaid or part-paid bookings?
1 – If you cancel 48 hours prior to your pick up, you will be refunded in FULL.
2 – If you cancel less than 48 hours in advance, you’ll receive a refund minus 50 EUR for fully prepaid bookings.
3 – If your online payment is less than 50 EUR , no refund will be made for your car hire booking.
4 – All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
5 – Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
6 – We confirm the reservation and check the availability of your request. If nothing is available, we can cancel within 24 h. After this period everything is confirmed
No show
If the client does not arrive within 2 hours after the confirmed pick-up time and does not inform Stir Rental Albania by phone of any delay, Stir Rental Albania reserves the right to classify the reservation as a no-show and may not provide a vehicle to the customer in the event they will arrive at the location after the 2 hours grace period.
There may be an exception made for bookings with flight details provided in advance.
Vehicle tracking
The renter acknowledges that the vehicle has active GPS security which can track and record the movement of the car.
Transporting animals
Not allowed
Vehicle Group/Model
We are unable to guarantee a particular make, model or fuel type of car.
The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option. If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident, a similar or upgraded car will be given
General information
Your contract for the reservation and rental of a vehicle is made with the Stir Rental Albania location named on your reservation confirmation email (if you have booked in advance) and the rental agreement that you will sign when you pick-up the vehicle.
It is formed of your reservation confirmation email (if you have booked in advance), the rental agreement and these terms and conditions. By providing us with your email address you agree to be provided with a copy of these terms and conditions and the rental agreement electronically using that email address.
When we refer to “vehicle”, this is the vehicle that you have agreed to rent as set out in your rental agreement (including its keys and all parts and any accessories present within the vehicle at the commencement of your hire)
All references to “we”, “us” and “our” in these terms and conditions are to Stir Rental Albania from which you hire the vehicle.
All references to “you” and “your” in these terms and conditions are to the person named on the rental agreement who has been approved by us to use the vehicle and who is designated to receive and pay all fees, charges and other costs associated with the rental of the vehicle as indicated in the reservation confirmation email (if this applies), the rental agreement and these terms and conditions.
2024 Stir Rental Albania. All Rights Reserved.
Office Information
Tirana, Albania
Working Hours: 08:00 – 23:00
Tel: +355 69 70 46 777
Customer Support (24/7)
Mob: +355 69 70 46 777